Welcome to Novias. By accessing or purchasing from our website, you agree to the following terms and conditions. Please read them carefully.

Definitions

Store / Novias: The online luxury clothing store operating in Kuwait and delivering to GCC countries.

Customer/User: Any individual who accesses or purchases from the store.

Products: All luxury clothing items and accessories listed for sale.

Use of Website

Customers must use the website in accordance with the laws of Kuwait and the GCC countries we deliver to.

Novias reserves the right to update or modify these terms at any time. The published version on the website is the valid version.

Products and Pricing

We strive to provide accurate descriptions of size, material, color, and details.

Slight color variations may occur due to screen settings or photography lighting.

Prices may change without prior notice.

If any pricing or description error occurs, the store reserves the right to cancel the order.

Orders and Payments

Customers must provide accurate information when placing an order.

Novias accepts available payment methods in Kuwait and GCC countries (credit/debit cards, transfers, etc. as available).

The store reserves the right to refuse any order at its discretion.

Shipping and Delivery

Novias provides delivery within Kuwait and to all GCC countries.

Shipping fees and delivery times vary depending on the destination.

Delivery may be delayed due to circumstances beyond our control (such as customs delays or logistics issues).

The customer is responsible for any customs duties or taxes when shipping to GCC countries.

Customers must provide an accurate delivery address; additional fees may apply for incorrect information.

Returns and Exchanges

Returns and exchanges follow the store’s policy and Kuwaiti consumer protection laws.

Products must be unused, in original condition, and with all tags attached.

Some items may not be eligible for return or exchange (such as discounted items or items specified as final sale).

For GCC shipments, the customer bears the return/exchange shipping cost.

Privacy and Data Protection

The store is committed to protecting customer data and will not share it with third parties except when necessary for order processing (e.g., shipping companies).

Customer information is used only for service improvement and order fulfillment.

Liability

The store is not responsible for damages resulting from misuse of the products.

The store does not guarantee uninterrupted website operation.

Governing Law

These terms are governed by the laws of the State of Kuwait. Any disputes shall be resolved before Kuwaiti courts.